Key performance indicators for the Interface Team
First Indicator
History Count of Cards to List for Date Range (Regular Implementations)
Date Range = 1 week cadence comparison
Amount of cards added to
Backlog
In Progress
Done
Second Indicator
History Count of Cards to List for Date Range (Support CAD CARDS)
Date Range = 1 week cadence comparison
Amount of cards added to
In Progress
Done
Third Indicator
History Count of Cards to List for Date Range (Implementation)
Date Range
This gives a good overview the comparison of projects coming in to projects completing
Amount of cards added to
Backlog
Done
4th Indicator Budgeted hours dedicated to CAD Implementation and Support and Actual Hours that were given to Implementation and Support (Hours being stripped via NEMSIS 3 and Facilities Work)
5th Indicator
This metrics show how long it took a CAD implementation to Complete. When in Red it was completed by our stated SLA time of 90 days.
